Author
Posts by Sam Stemler
Sam Stemler writes about social proof, customer feedback, and testimonial marketing for Boast.
Customer Feedback
9 Best Practices for Customer Feedback Management
As you work on a strategy for customer feedback management, consider these best practices.
Customer Feedback
How to Ask for Feedback From Customers: 6 Templates
Knowing how to ask for feedback from customers can help to increase response rates and improve the quality of the feedback you receive.
Customer Feedback
7 Customer Feedback Form Tools for Every Business
Customer feedback forms can help you quickly and effectively collect or organize customer feedback. Compare these popular tools to get …
Customer Feedback
5 Customer Feedback Survey Examples To Improve Your Surveys
There are many different types of customer feedback surveys. We collected and analyzed 5 different customer feedback survey examples to …
Social Proof
How to Automate Your Testimonial and Review Collection Process
Many businesses don’t have the time to collect testimonials. But what if you could automate your testimonial collection process? See how.
Customer Feedback
What is Customer Loyalty and Why Does It Matter?
What is customer loyalty? Can the relationship between a business and its customers be well-defined? And, if it can be, is it valuable to do …
Social Proof
How to Use Customer Reviews to Promote Your Business
How can you use customer reviews to their greatest effect? Here are 7 ways to use customer reviews to promote your business.
Customer Feedback
9 Customer Satisfaction Best Practices For Better Surveys and Data
The only way to really know whether your customers are satisfied is to ask. These 9 customer satisfaction best practices can help.
Customer Feedback
8 CSAT Questions to Improve Your Business
The right CSAT questions can give you valuable information about your business and customers. Here are 8 CSAT questions to assess and …
Social Proof
15 Employee Testimonial Questions and Tips to Improve Recruitment Videos
No one knows your business better than your employees. Use these 15 employee testimonial questions and tips to get great videos and improve …
Social Proof
Help Your Customers Make a Great Testimonial Video
Testimonials from real customers lend authenticity to your brand, showcase your strengths, and help other customers learn more about your …
Customer Feedback
CSAT vs NPS®: Which is Best?
Your Customer Satisfaction Score (CSAT) and Net Promoter Score (NPS) are both valuable metrics. When comparing CSAT vs NPS, here’s what you …