For customer success teams
Hear about problems before they become churn. Then fix them for good.
Boast helps customer service teams collect feedback and increase efficiency. Improve customer experiences, streamline support and increase revenue by helping your customers succeed.
Free for 14 days · No credit card · Set up in minutes
Why feedback matters
Why customer feedback matters for support and success teams
Reduce support requests
Survey customers in response to support requests. Use the answers to identify common problems, uncover obstacles to finding answers, and prevent similar issues in the future.
Decrease churn
Use feedback to shape your support process so it's easier for customers to solve problems and get answers. The better the experience, the longer customers stick around.
Increase loyalty
Customers love organizations that are easy to work with. By using feedback to improve experiences, success teams increase loyalty and fuel growth.
Customer Effort Score
One number that tells you how hard it is to get help from you.
Customer surveys tell support teams what customers need help with, how they like to solve problems, and what's getting in their way. Customer Effort Score (CES) distills that into a single metric you can track over time and benchmark against competitors.
Ask customers for a 1-7 rating on how easy it was to handle their issue, then calculate your CES as the average score. Boast's CES template and sequence handle the asking, the reminders and the math.
- Pre-built CES survey and sequence
- Follow-up question captures the “why” behind every rating
- Trend reporting per customer and across your organization
In-app feedback
Make it easy to speak up, right where customers are working.
- Collection widgets embed in your app with one snippet
- Mobile-friendly forms accept text, ratings, photos and video
- Every response lands in the same library as your surveys and testimonials
The plan
Three steps to a feedback loop your support team doesn't have to run
Enroll customers once, from a closed ticket or any trigger, and Boast handles the asking, the reminders and the reporting.
- 1
Ask
Pick one of 18 proven templates, then send the request by email or SMS, share a link, or embed the form on your site. Boast follows up so you don't have to.
See how requests work - 2
Record
Customers tap the link and record from any phone or laptop. No app, no login. Guided prompts tell them what to talk about, so nobody freezes on camera.
Meet Guided Prompts - 3
Share
Approve with one click. Captions are burned in automatically and the testimonial appears on your website, social channels and ads.
Explore display widgets
Why Boast
Why customer service teams use Boast
Awesome customer experience
Mobile-friendly forms and simple email, SMS or in-app requests make it easy for customers to receive a request and respond.
Automate customer feedback
One ask might not be enough. With sequences, Boast nudges customers for you. Enroll them once and we'll handle the rest.
Share your praise
Approve great feedback to appear on your website or social channels, and trigger additional requests based on it, like an online review or video testimonial.
Integrate with existing tools
Boast connects to countless support systems and CRMs through Zapier. Set and forget feedback requests based on a closed ticket or other criteria.
Organize customer feedback
One home for all the feedback you receive, so you can analyze the data and take action to improve customer experiences.
Actionable reporting
Built-in reports make sense of the data and surface the trends that affect your bottom line.
Guided Prompts New
When a happy customer records a video, on-screen prompts tell them what to talk about, so you get a complete support story instead of a nervous ramble.
Auto Captions & editing New
Approved videos get captions burned in automatically. Trim dead space, clean up pauses, and add intros, outros and music once for every video.
What it costs to wait
Customers who struggle to get help don't complain. They leave.
- Silent churn
Most unhappy customers never open a ticket. Without a survey after each interaction, the first sign of trouble is the cancellation.
- The same ticket, again
Without knowing where customers get stuck, your team answers the same question every week instead of fixing the cause.
- Loyalty you can't measure
If you can't track effort over time, you can't show that your support changes are working.
- Great support nobody sees
Your team resolves issues brilliantly every day. Without a system to capture it, none of that becomes proof for prospects.
FAQ