For marketing & sales teams
Stop telling prospects you're great. Let your customers prove it.
Boast helps marketing and sales teams collect and share customer feedback. Put online reviews and video testimonials to work to build trust with prospects, generate more leads and close more sales.
Free for 14 days · No credit card · Set up in minutes
Why feedback matters
Why customer feedback matters for marketing and sales
Social proof
Prospects are more likely to do business with organizations their peers already use. Showcasing testimonials and reviews puts social proof to work for closing more sales.
Build trust
Compelling reviews and testimonials prove you deliver on your promises and that past customers will vouch for you. Video takes this further with an unmatched level of authenticity.
Understand your customers
The right feedback process uncovers the thoughts, fears and behaviors of your customers. The more you know, the better you can target and acquire more of them.
Three kinds of proof
How marketing and sales teams use customer feedback
Customer surveys
Surveys show you what your target market looks like, how they think and talk, and what they care about. That's the raw material for getting in front of the right audience and crafting messaging that makes prospects act.
Customer survey softwareOnline reviews
85% of consumers read up to 10 reviews before feeling they can trust a business. Your review presence on Google, Facebook and Yelp can make or break your marketing and sales efforts.
Online review managementVideo testimonials
Video establishes trust in a way text reviews don't. Real customers raving about you on your website and social channels is one of the most effective ways to prove your value.
Video testimonial software
The plan
Proof as a system, not a quarterly project
Boast is a single tool for all of your customer feedback needs. Requests go out automatically, customers respond from any device, and approved proof lands where prospects decide.
Doing it by hand
- ✕Emailing a few friendly customers each quarter and hoping someone replies
- ✕Videos that arrive shaky, silent or rambling, and sit unused
- ✕A designer or editor needed before anything can be posted
- ✕Case studies buried in a PDF nobody downloads
- ✕Sales decks with the same three quotes from 2019
With Boast
- Email and SMS sequences ask every customer at the right moment and follow up
- Guided Prompts walk customers through a complete story on camera
- Auto Captions make every approved video ready to post
- Widgets put fresh proof on your pricing page, landing pages and social feed
- Reps pull the right testimonial by product, location or persona in seconds
Guided Prompts New
Customers tell the story your prospects need to hear.
- Templates for testimonials, case studies and UGC
- Ask about the objection your prospects raise most
- Works on any phone or laptop, no app required
Auto Captions New
Every video arrives ready for the feed, captions included.
- Captions styled to stay readable on any background
- Download the captioned video or a separate subtitle file
- Publish approved testimonials to Facebook automatically
Why Boast
Why marketing and sales teams use Boast
Awesome customer experience
Receiving a request and submitting feedback is simple, quick and easy for your customers, on any device.
Automate customer feedback
Take the manual work and human error out of surveys and testimonial requests. Save time and increase responses by putting requests on autopilot.
Share your praise
Get notified when new testimonials or reviews arrive. Approve them and they're pushed out to your website and social channels.
Integrate with existing tools
Connect your CRM and marketing stack through Zapier to collect even more feedback without extra work.
Organize customer feedback
Tag and filter feedback by product, location, staff member or custom fields to gain insight and put praise to better use.
Actionable reporting
Built-in reports make sense of the data and surface the trends that affect your bottom line.
Video editing
Polish customer videos by removing dead space at the start or end, cleaning up awkward pauses or throat clearing, and more.
Video automation
Add custom intro and outro videos, title slides, background music and more, then apply them automatically to every video that follows.
What it costs to wait
Prospects compare you on trust before they compare you on features.
- Deals lost to worse products
A competitor with visible proof looks safer than you, even when you're better. Silence reads as risk.
- Longer sales cycles
Without proof on the page, every rep rebuilds trust from zero on every call.
- Campaigns built on guesses
Without survey data you're writing messaging about what you think customers care about, not what they told you.
- A review profile you didn't choose
Unhappy customers post unprompted. Happy ones wait to be asked. Ask, or your rating won't reflect reality.
FAQ