Online review software

Build trust and boost your reputation with online reviews.

85% of consumers read up to 10 reviews before feeling they can trust a business. Boast helps you request and collect the online reviews that grow your business, on autopilot.

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Free for 14 days · No credit card · Set up in minutes

85%of consumers read up to 10 reviews before trusting a business

The problem

Your review profile reflects your angriest customers, not your typical ones.

Customers who have a bad experience are 2-3 times more likely to write an angry review than customers who had a great experience are to post a positive one.

If you don't ask your best customers to leave a review, you'll end up with negative reviews that don't reflect how the majority of your customers feel about your business. Getting the 5-star reviews you deserve means asking, following up a couple of times, and making it dead simple to act. Even then, only a small percentage will. That's why the asking has to be automatic.

Read the guide to managing negative reviews
2-3×more likely to post a review after a bad experience than a great one

Benefits of online reviews

What a healthy review profile does for you

  • Establish trust

    Online reviews prove to prospects that you deliver on your promises. Social proof gives them the confidence they need to do business with you.

  • Increase visibility

    Search engines like Google use reviews as a ranking signal, so the quantity and quality of your reviews directly affects where you show up in search results.

  • Improve your business

    Positive reviews are always preferred, but negative ones show you where to improve. How you respond also shows prospects they can trust you if something goes wrong.

Where to collect

Get more reviews where your customers are looking

The plan

Three steps to reviews that reflect how customers really feel

Boast fits your existing workflow and asks at the right time, with the right message, through the right channel. Happy customers go to Google or Facebook. Concerns come to you.

  1. 1

    Ask

    Pick one of 18 proven templates, then send the request by email or SMS, share a link, or embed the form on your site. Boast follows up so you don't have to.

    See how requests work
  2. 2

    Record

    Customers tap the link and record from any phone or laptop. No app, no login. Guided prompts tell them what to talk about, so nobody freezes on camera.

    Meet Guided Prompts
  3. 3

    Share

    Approve with one click. Captions are burned in automatically and the testimonial appears on your website, social channels and ads.

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Start collecting reviews

Why Boast

Key benefits of online review software

  • Awesome customer experience

    Receiving a request and submitting a review is simple, quick and easy for your customers, from any device.

  • Online review automation

    Take the manual work and human error out of requesting reviews. Put requests and follow-ups on autopilot so you can focus on running your business.

  • Integrate with existing tools

    Connect your CRM or point of sale through Zapier so review requests go out when a job closes or an order ships.

  • One tool for every platform

    Automate requests for the review sites relevant to your business, like Google, Facebook and Yelp, all from a single tool.

  • Know how customers feel first

    Add an extra layer of protection against negative reviews with a short survey. Address concerns privately before you ask for a public review.

  • Actionable reporting

    Built-in reports make sense of the data and surface the trends that affect your bottom line.

  • Video reviews with Guided Prompts New

    Collect video reviews too. On-screen prompts tell customers what to say, and you can edit, rearrange and trim clips inside Boast.

  • Auto Captions & automations New

    Approved video reviews get captions burned in automatically. Add intros, outros, title slides and music once and apply them to every video.

Proof

Companies collecting online reviews with Boast

Real customers, recorded on their own devices and published with one click.

What it costs to wait

Every review you don't ask for is a review your unhappiest customer writes for you.

  • A reputation that isn't yours

    Without proactive requests, your profile is written by the small minority who had a bad day, not the majority who love you.

  • Invisible in search

    Fewer reviews and a lower rating push you below competitors on the map and in results, before a prospect ever compares you.

  • Problems you hear about too late

    A customer who was never asked how it went tells Google instead of telling you.

  • Requests you forgot to send

    Manual asking depends on remembering. Every closed job that goes unasked is a 5-star review that never appears.

FAQ

Online review questions, answered

Why do I need to ask for reviews at all?
Customers who have a bad experience are 2-3 times more likely to write an angry review than happy customers are to post a positive one. If you don't ask your best customers, your profile ends up reflecting your unhappiest few instead of the majority.
Which review sites does Boast work with?
Boast automates review requests for the platforms relevant to your business, like Google, Facebook and Yelp, from a single tool. Link your Google Business Profile and Facebook page and Boast sends customers straight to the right review form.
How does Boast protect me from negative reviews?
Add a short survey before the review request. Customers who are happy are sent on to Google or Facebook. Customers with a concern are routed to you privately, so you can fix the problem before it becomes a public review.
Do reviews help me show up in search?
Yes. Search engines like Google use online reviews as a ranking signal, so the quantity and quality of your reviews directly affects where you appear in results.
What is online review software?
Online review software helps businesses request and collect reviews on sites like Google and Facebook. The best options automate the requests and follow-ups and fit your existing tools, so they save you time instead of creating more work.
Can I collect video reviews too?
Yes. Boast forms can capture video, photo and text reviews alongside the request to post on Google or Facebook. Guided Prompts help customers know what to say, Auto Captions make each video ready to share, and you can edit clips and add intros and outros inside Boast.

Your happiest customers are ready to sell for you.

Start collecting video testimonials in minutes. Free for 14 days, no credit card required.

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