For product teams
Build what customers actually want. They'll tell you, if you ask.
Collect actionable insights with product feedback tools from Boast. Standardize feedback with survey templates or build custom questionnaires to identify trends and drive meaningful improvements.
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Why feedback matters
Why feedback matters for product teams
Improve your product
Product feedback is essential to understanding customer needs, uncovering bugs and improving functionality. Ask the right questions at the right time in the right places.
Build what customers want
To create products or features people will pay for, you need to confirm there's a market. Collect feedback to understand what customers want and prioritize your roadmap accordingly.
Increase revenue
From keeping customers happy to informing your roadmap, an effective product feedback strategy ultimately helps you increase revenue and grow.
In-app feedback
Remove every obstacle between a customer and their opinion.
- Collection widgets embed in your app with one snippet
- Mobile-friendly forms accept text, ratings, photos and video
- Feedback lands in one library alongside your surveys and testimonials
Surveys & organization
Go deeper with surveys, then let the tags tell you what to build.
Customer surveys give you in-depth product feedback to understand customers and their needs. Use it to improve messaging to prospects, decrease churn and better serve existing customers.
Collecting feedback is the easy part. Understanding what it says is the challenge. Organize responses with tags to surface consistent themes, and use them to improve your product and inform its future.
- Templates for NPS, CSAT and CES, plus a drag-and-drop builder for custom questionnaires
- Tag responses by feature, theme or plan and filter instantly
- Built-in reports show which themes are growing
The plan
Three steps to product feedback that keeps coming
Set requests to trigger from product events, let customers respond from any device, and approve the best feedback as proof.
- 1
Ask
Pick one of 18 proven templates, then send the request by email or SMS, share a link, or embed the form on your site. Boast follows up so you don't have to.
See how requests work - 2
Record
Customers tap the link and record from any phone or laptop. No app, no login. Guided prompts tell them what to talk about, so nobody freezes on camera.
Meet Guided Prompts - 3
Share
Approve with one click. Captions are burned in automatically and the testimonial appears on your website, social channels and ads.
Explore display widgets
Why Boast
Why collect product feedback with Boast
Awesome customer experience
Intuitive, mobile-friendly feedback requests and submission forms make it easy for customers to share their thoughts.
Automate customer feedback
Don't rely on remembering to ask. Automate email and SMS requests with sequences.
Share your praise
When you collect awesome feedback about your product, approve it to show up on your website or social channels.
Integrate with existing tools
Connect countless CRM, ERP and customer support tools through Zapier to take your feedback automation further.
Organize customer feedback
One tool for collecting and managing feedback. Tag responses, report on trends, and make the most of what customers tell you.
Actionable reporting
Built-in reports make sense of the data and surface the trends that affect your bottom line.
Guided Prompts New
When customers record video feedback, on-screen prompts tell them what to cover, so you get specific, usable answers instead of a ramble.
Auto Captions & editing New
Approved videos get captions burned in automatically. Trim dead space, clean up pauses, and add intros, outros and music once for every video.
What it costs to wait
Every feature built without feedback is a bet placed with your customers' patience.
- Roadmaps built on guesses
Without a steady feedback stream, you prioritize the loudest voice in the room instead of the most common need.
- Bugs you hear about last
Customers who hit a problem and find no easy way to report it don't report it. They churn.
- Feedback lost in the inbox
Scattered emails and support notes can't be tagged, trended or acted on. Themes stay invisible.
- Praise that never leaves the ticket
A customer who loves your new feature would say so on camera. Nobody asked.
FAQ