Customer Feedback on Boast

14 Customer Experience Questions to Improve Your Website or App

Tue, 04 Aug 2026 14:00:26 +0000

When your customers find what they’re looking for on your website, they’ll be more likely to make a purchase, contact you, download resources, and more. However, it can be difficult to get into your customers’ shoes and determine what they’re looking for and how they navigate your website. The best way to find out is to ask your customers yourself. With that in mind, let’s take a look at a few customer experience questions to improve your website or app.

What People Really Look for in Reviews (It’s Not What You Think)

Tue, 14 Jul 2026 14:00:19 +0000

As you might assume, customers aren’t reading carefully through your reviews, word-for-word. Customers are busy and look for a few things in particular to get the information they need. Customers scan reviews quickly, looking for patterns, signals, and specific details that help them feel confident in our choice.

Can AI-Generated Testimonials Hurt Your Brand?

Tue, 10 Mar 2026 14:00:14 +0000

Artificial intelligence is becoming a part of many parts of life, including marketing. AI can be a powerful tool, but it has also been shown to be harmful in many ways. You can use it to draft emails, write landing pages, generate ad variations, analyze customer sentiment, and much more. So it’s no surprise that some businesses are now asking: Why not use AI to generate testimonials too? However, AI-generated testimonials can hurt your brand, your customers’ trust, and your business. Let’s explore.

6 Ways to Collect User Feedback at the Right Time

Tue, 10 Feb 2026 15:00:26 +0000

From business owners to software developers to product designs and more, we know how important it is to listen to our customers. But knowing you should collect user feedback and actually getting useful, honest input are two very different things. Knowing the different ways to collect user feedback and using these methods in a way that works best for your users or customers will help you get constructive responses.

How to Take Negative Feedback with Grace

Tue, 24 Jun 2025 14:00:26 +0000

You won’t always please everyone. That means you’re bound to receive some negative feedback at some point. How you respond to negative feedback—as a business, as a brand, as an individual business owner, or even simply as a person—can determine how you move forward. Let’s take a look at how to deal with negative feedback with grace.

The Top 5 Things Customers Want in 2025, According to the Data

Tue, 07 Jan 2025 15:00:53 +0000

What do customers want? And how do we know? Understanding customers’ expectations and needs will help you deliver a great experience. Data can tell us, generally, what customers want in 2025, so businesses can make changes accordingly. With this in mind, let’s take a look at the data and see what customers want in 2025.

6 Customer Feedback Thank You Messages for Every Situation

Mon, 29 Jan 2024 15:00:00 +0000

When customers give you feedback, whether it’s positive or negative, they’re taking time out of their day to send you an important message. Sometimes the customer is blown away by your hard work and efficiency, and sometimes they’re frustrated by a bad situation. In either case, a customer feedback thank you message can help you make the most of the situation. Here are six customer feedback thank you messages that you can use in any situation. We’ve updated this blog post in 2024 to give you additional customer feedback thank you messages and templates, as well as thank you messages and responses to social media interactions.

75 Customer Feedback Questions to Improve Your Business

Tue, 14 Feb 2023 15:50:31 +0000

Is your customer service top-notch? Are your product features the best in the business? You need to ask the right customer feedback questions to find out. Asking the right way and keeping a strategy in mind will help you get the most out of your customer feedback questions.

6 Creative Ways to Use Video Testimonial Software

Tue, 09 Aug 2022 14:00:09 +0000

Video testimonial software allows you to easily record, submit, edit, and manage videos you, your employees, or your customers gather. Since you can use this software for any type of video, it’s not just for testimonials. There are many creative ways to use video testimonial software. In this blog post, we’ll discuss a few.

Can You Offer Gift Cards for Reviews?

Tue, 28 Jun 2022 18:04:06 +0000

Reviews and testimonials are powerful tools; they show other customers that your business is trustworthy and high-quality. If you don’t have reviews, it’s a red flag for prospective customers. Many businesses will offer gift cards, discounts, or other incentives in order to get their first reviews. So, can you offer gift cards for reviews? What about other incentives? Let’s take a closer look.

How to Use Gift Card Incentives to Get Customer Feedback

Tue, 08 Mar 2022 15:10:33 +0000

Your customers are busy. Even customers who are big fans of your business might have trouble finding time to give their feedback. Gift card incentives can help. With the right strategy, gift cards can help you get all types of customer feedback, and help you move forward with the right information.

Realtor’s Guide to NPS®: What NPS Means and How to Use It

Thu, 10 Dec 2020 19:30:44 +0000

Happy clients are some of your best assets in real estate. Referrals are key to growing your business, and only happy clients will give them. But client happiness can also be challenging to measure. This is where Net Promoter Score^℠ or NPS^® comes in. NPS is a handy tool for definitively measuring customer satisfaction, identifying happy clients, and leveraging relationships with happy clients. We wrote the Realtor’s guide to NPS to help you make the most of this tool.

5 Customer Feedback Form Templates To Improve Your Surveys

Tue, 22 Sep 2020 14:00:27 +0000

The best way to quickly gather actionable customer feedback is with feedback forms. Some feedback forms are designed to gather lots of simple responses quickly. Others are designed to gather in-depth information and organize it efficiently. Different feedback forms are useful at different times, depending on what information you’re looking for. We’ve updated this post to include 5 different feedback form templates and examples so you can easily get started with your own customer feedback forms.

14 NPS® Software Tools to Survey Your Customers

Tue, 25 Aug 2020 14:00:16 +0000

Your Net Promoter Score^℠ (NPS) is a simple measure of your customer satisfaction. Since it uses a single question—”How likely are you to recommend us to friends and family?”—and a simple scoring system, it’s easy to gauge your overall customers satisfaction rating, and compare it year over year. NPS software tools can help you do this, including sending surveys, improving your score, and comparing over time. The best NPS software tools for your business will depend on what you’re looking for, and how much you want to spend. We’ve broken down 14 NPS software tools and included features and pricing for each to help you find the best tools for your needs.

How to Improve Customer Effort Score (CES)

Tue, 28 Jul 2020 14:00:25 +0000

Your customer effort score (CES) is a good measure of how easy or difficult it is for customers to conduct vital activities, such as purchasing or getting assistance. If you’ve submitted a customer effort score survey to your customers, you may have seen areas of your website, store, customer service department, or other areas that can be improved. Here are some of the most common ways to improve your customer effort score.

When To Use a Customer Effort Score Survey

Tue, 14 Jul 2020 14:00:38 +0000

Customer effort score (CES) is a customer satisfaction metric that can give you important insights about your users’ or customers’ experience. Unlike other customer satisfaction metrics, customer effort score looks at a specific interaction, and asks customers to gauge how easy or difficult it was. Since it is different than other customer satisfaction metrics, it is important to know when to use customer effort score to gather the most useful insights.

8 Signs It’s Time to Measure Your NPS®

Mon, 29 Jun 2020 14:00:22 +0000

How do you know when you need to survey your customers? You don’t want to submit surveys too often and annoy your customers, but you also need to know about important metrics like customer loyalty, customer retention, and repeat purchases. When you see the following signs, it’s time to measure your NPS, and assess your customer sentiment.

How to Improve Your NPS® Score

Tue, 23 Jun 2020 14:00:20 +0000

Your NPS score gives you a single number that makes it easy to measure your overall customer satisfaction. By asking a single question—”How likely are you to recommend us to your friends or colleagues?”—to your customers, along with a scale of 0 to 10, you can average your customer’s satisfaction. This can be a benchmark to help you gauge improvements. But, once you have it, how to improve your NPS score can be more complicated.

5 Customer Satisfaction Metrics to Predict Revenue Growth

Tue, 26 May 2020 15:07:10 +0000

If you continually please your customers, you have a good chance of positive growth in the future. This is why a number of customer satisfaction metrics can be used to predict revenue growth. Some of these are more exact than others, and which you use will depend on the type of business you have and how you choose to collect responses.

7 Tips for Closing the Customer Feedback Loop

Tue, 12 May 2020 14:00:09 +0000

Once you’ve gathered actionable feedback from your customer feedback surveys, you need to take action. Closing the customer feedback loop means making changes, thanking your customers for their feedback, and letting them know you’ve made these changes. Use these tips for closing the customer feedback loop and you’ll be able to act on the feedback that you receive.

9 Best Practices for Customer Feedback Management

Tue, 28 Apr 2020 14:00:52 +0000

Customer feedback can help to reveal problems or weaknesses in your business, show how customers use your business, and how you can best improve. With the right system for collecting, managing and using customer feedback, you can save time, collect more accurate data, and use that data more efficiently. As you work on a strategy for customer feedback management, consider these best practices.

How to Ask for Feedback From Customers: 6 Templates

Tue, 14 Apr 2020 14:00:03 +0000

Customer feedback is a powerful tool for solving problems, adding new features or products, and growing your business. Knowing how to ask for feedback from customers can help to increase response rates and improve the quality of the feedback you receive. How you ask for customer feedback will depend on the information you’re looking for, and when and how you ask. In this post, we’ll discuss a variety of customer feedback types, and provide templates for each.

7 Customer Feedback Form Tools for Every Business

Tue, 31 Mar 2020 14:00:31 +0000

Understanding customer feedback can help move your business in the right direction. When you know what your customers want and what you’re doing well—or not so well—you’ll know where your efforts will be most effective. Customer feedback forms can help you quickly and effectively collect or organize customer feedback. There are many different customer feedback form types, however, and which is best for you will depend on your goals, technical expertise, and tools available.

5 Customer Feedback Survey Examples To Improve Your Surveys

Tue, 17 Mar 2020 14:07:21 +0000

Customer feedback surveys are an easy way to find out who your customers are, what they’re looking for, and how you can provide a better experience. There are many different types of customer feedback surveys, and it’s important to choose carefully so you don’t overwhelm your customers. We’ve collected and analyzed 5 different customer feedback survey examples to give you a starting point for your own surveys, and help you decide which might best suit your needs.

What is Customer Loyalty and Why Does It Matter?

Tue, 14 Jan 2020 15:11:12 +0000

What is customer loyalty? Can the relationship between a business and its customers be well-defined? And, if it can be, is it valuable to do so? Customer loyalty can be complex, but research, as well as examples from well-known brands, can tell us what customer loyalty is, and that it matters. A high level of customer loyalty can make the difference between a future-minded, healthy business and one just scraping by.