Can I conditionally show form fields based on how someone rated me?

Updated April 16, 2026

When editing a field, under “Field Visibility” select “By Sentiment”. You can then choose to show the field to any combination of Promoters, Passives, Detractors, or Not Rated.

field-visibility

Note that field visibility will only affect fields on pages after the page with the rating field.

Example

Let's say you have a form with two pages. On the first page, you collect a rating as well as some other basic information. On the second page, you'd like to ask for a video testimonial from promotors (people who gave you a high rating) and provide a text field for feedback from passives and detractors (indifferent and unhappy customers).

The fields on your second page would look like this:

Video visibility:

Feedback visibility:

Note that Not Rated is also checked. If your rating field is not required, you'll want to make sure that an option exists for people who do not give a rating.

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