https://boast.website-heroes-staging.com/tag/nps/Recent content in NPS on BoastHugoen-usBoastThu, 26 May 2022 20:41:12 +0000https://boast.website-heroes-staging.com/what-is-nps-and-why-marketers-should-care/Wed, 05 Jan 2022 13:59:13 +0000https://boast.website-heroes-staging.com/what-is-nps-and-why-marketers-should-care/<p>Word-of-mouth is one of the most powerful forms of marketing. In fact, <a href="http://www.nielsen.com/us/en/press-room/2012/nielsen-global-consumers-trust-in-earned-advertising-grows.html" rel="noopener" target="_blank">92%</a> of consumers trust recommendations from friends and family over paid advertising. Marketers can guide these conversations by pinpointing who their promoters are using an NPS^® or Net Promoter Score^℠. In this blog post, we’ll explain what is NPS and why marketers should care.</p>https://boast.website-heroes-staging.com/5-essential-customer-experience-metrics-to-track/Mon, 06 Dec 2021 21:33:39 +0000https://boast.website-heroes-staging.com/5-essential-customer-experience-metrics-to-track/<p>What do you remember the most about a brand? For most, it all comes down to the experience. The customer experience helps build trust in your brand and drives revenue. Businesses can measure the customer experience through metrics to understand what’s going well and what needs work. In this blog, we take an in-depth look at five customer experience metrics</p>